Avoid age and disability bias. Only include age if its necessary. Avoid potentially demeaning expressions. When speaking to someone who is disable, do not refer to them as cripple or handicap but simply that he has a disability.
(Reference:
Guffey, M., & Loewy, D., & Rhodes, K., & Rogin, P.(2013). Business
communication process and product. Adapting
a Message to Its Audience, p.90
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