Select the Most Appropriate form

Determine whether you need a permanent record or whether the message is too sensitive to put in writing

Examples:

• E-mail
• Discussion boards
• Instant Messaging 
• Blogs 
• Letters 
• Verbal 

(Reference from: Guffey, M., & Loewy, D., & Rhodes, K., & Rogin, P.(2013). Business communication process and product. Adapting a Message to Its Audience, p.90)